Al Wefaq Foods | leads in food innovation

Privacy

Al Wefaq Foods Privacy Policy

 

At Al Wefaq Foods, protecting your personal information and maintaining your trust are top priorities. 

 

As a leading force in the food and beverage sector in the Kingdom of Saudi Arabia, we are committed to upholding the highest standards of transparency and security in the collection, processing, and safeguarding of the information you share with us through our website or services.

 

This Privacy Policy explains how we collect, use, and protect your information, and outlines the options available to you regarding your personal data.

By using our website and services, you acknowledge and agree to the practices described in this policy.

1. Information We Collect

Personal Information

When you interact with Al Wefaq Foods, we may collect information such as:

  • Your full name 
  • email address
  • phone number 
  • mailing address
  • Payment information is collected when you purchase products or services online.
  • Account login details if you register on our website or apps.

Preferences and Interests

  • Information regarding your food preferences, dietary restrictions, and choices.
  • Feedback and interactions with our products, newsletters, or promotions.

Usage Data

We may automatically collect data, including:

  • IP address
  • Browser and device type
  • Pages visited and duration of visit
  • General usage data through cookies

 

This data helps us improve the functionality and performance of our website and apps.

Payment Data (If You Buy Directly)

If you use our site to make a direct purchase, we collect and process payment details securely through accredited gateways. 

Al-Wefaq Foods never stores your sensitive credit card information directly.

2. How We Use Your Information

We use the data we collect to:

 

  • Enhance Your Experience: Personalize product recommendations and services to suit your preferences.

 

  • Improve Our Services: Analyze usage data to optimize our website, mobile applications, and customer services.

 

  • Communicate With You: Send updates, offers, or newsletters based on your preferences. You can opt out at any time.

 

  • Compliance and Security: Use information as required by law or to protect the rights, property, or safety of Al Wefaq Foods, our employees, or our customers.

 

3. Data Sharing

We do not sell your personal information, but data may be shared in limited and specific circumstances, such as:

  • Trusted service partners: Sharing data with third-party providers (e.g., web hosting, analytics platforms, shipping, or logistics services) who assist us in operating our business, provided they are bound by strict confidentiality agreements.

 

  • Affiliated entities: Sharing within Al Wefaq Foods’ affiliated companies for internal management and service improvement purposes.

 

  • Legal obligations and business transfers: Disclosing data as required by law or legal processes.

  • In case of mergers or acquisitions, data may be transferred as part of business assets.

4. Cookies and Tracking

We use cookies and similar technologies to:

  • Enhance website performance and user experience.
  • Analyze traffic and engagement.
  • You can adjust your browser settings to manage cookies, but some features may be limited.

6. External Links

  • Our website may contain links to third-party websites or applications that we do not control.
  • We recommend reviewing their privacy policies before providing any personal information, as Al Wefaq Foods is not responsible for their practices.

7. Your Rights

As a user of our website, you have the following rights regarding your data:

  • Access: Review the personal data we hold about you.
  • Correction: Request updates or corrections to inaccurate or incomplete information.
  • Deletion: Request deletion of your personal data (unless retention is required by law).
  • Objection: Object to certain uses of your data (e.g., direct marketing).
  • You can exercise these rights by contacting us using the information below.

8. Children’s Privacy

Al Wefaq Foods’ website is not directed at individuals under the age of 18.

We do not knowingly collect or store personal information from children. If we discover that data from a child has been collected inadvertently, we will take immediate steps to delete it.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our systems, laws, or services.

The latest version will be posted on this page with a clear effective date. We encourage you to review it periodically.

Contact Us

If you have any questions or comments about this Privacy Policy or how Al Wefaq Foods handles your data, please contact our dedicated team at:

 

  • Phone: 2573030
  • Fax: 2574040
  • Address: Al Wefaq Tower, Olaya Street, Al Yasmin District, Riyadh, Saudi Arabia

 

By using Al Wefaq Foods’ website, you confirm that you have read, understood, and agreed to this Privacy Policy.